Full-Time Key Holder
About Branch
Founded in 2018, Branch is an NYC-based office furniture company that has quickly emerged as a leader in workspace solutions. With a focus on ergonomics, design, and accessibility, Branch makes it easy for people and teams to build a beautiful workspace where everyone can feel and work their best. Branch products are used by hundreds of thousands of remote workers across North America, and have helped teams of all sizes––from small startups to Fortune 500 companies––work on what matters most.
We’re an ambitious group of problem solvers innovating across software, hardware and logistics, and we’re looking for entrepreneurial teammates who like a challenge.
About the Role
As a seasonal Full-Time Key Holder at Branch, you'll play a key role in supporting our very first retail store in the Jackson Square neighborhood of San Francisco. This position is perfect for someone who enjoys customer interaction and wants to represent one of the fastest growing furniture brands in the country.
In this role, you'll help create positive customer experiences and contribute to the store's daily operations. You'll work alongside the management team to understand and promote Branch's vision while assisting in meeting store goals. As a Full-Time Key Holder, you'll represent Branch during your shifts, embodying our brand values and helping customers find solutions that meet their needs. You'll work collaboratively with other team members in a supportive environment, focusing on providing excellent service and supporting sales efforts while developing your retail skills.
The projected start date is October 2025 and the projected end date for this seasonal role is January 2026.
Role Expectations & Responsibilities:
- Store Opening & Closing: Responsible for opening and closing the store, ensuring all operational procedures are followed, including cash handling, security protocols, and store presentation.
- Customer Service Excellence: Provide exceptional customer service by engaging with customers, addressing inquiries, and ensuring a positive shopping experience in line with the high-end nature of the brand.
- Team Support & Supervision: Assist the management team by overseeing store associates during shifts, providing direction and support as needed to ensure smooth operations and the achievement of sales goals.
- Sales Floor Operations: Assist with maintaining an organized and visually appealing sales floor, ensuring products are displayed attractively, and that stock is managed and replenished as needed.
- Inventory & Stock Management: Help with inventory control, ensuring that stock levels are accurately maintained and assist with stock receiving and replenishment processes as needed.
- Flexibility in Responsibilities: Assist with other tasks as needed, including assisting with in-store events, special promotions, or other administrative tasks, ensuring the store runs efficiently and aligns with the company’s needs in a growing startup environment
Job Requirements:
- High-End Retail Experience: A minimum of 2-3 years working in a high-end or luxury retail environment, with a proven ability to deliver exceptional customer service and drive sales in a premium setting.
- Supervisory & Leadership Skills: Experience in a supervisory role, with the ability to lead by example, motivate a small team, and provide guidance during shifts, ensuring high standards are met.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management, ensuring seamless communication across the store.
- Sales Expertise: Demonstrated ability to meet and exceed sales targets, while providing a personalized, consultative approach to customers, fostering long-term relationships and repeat business.
- Problem-Solving Ability: Strong critical thinking skills, able to handle customer concerns or operational issues efficiently and professionally, maintaining a positive store atmosphere.
- Flexibility & Adaptability: Comfort with working in a dynamic, startup environment, where roles may evolve and responsibilities may shift, requiring flexibility and a hands-on approach.